Experience

Assessing Needs Essential to Good Services

Assessment is Phase Zero of Every Project.
EBS believes selling services is a bad idea when you do not understand the need, even when the client thinks it is what they want.


Team Building is at the Heart of Every Deal.
EBS follows a rigorous process of assessment and team building with each client to ensure that services are focused on real needs.

Troy University Tampa

At Troy we determined that meeting the bottom line primarily required team building exercises and bringing focus to team approaches to multiple tasks that took more than 'job-described' individual effort. "Their Process gave us a a way to organize and focus our energies and skills" says Carol Walters, Troy-Tampa Site Director.

Services Experience

  • ERP, CRM, Ecommerce SaaS Solutions
  • Knowledge Management Systems Analysis
  • Business Process Analytics
  • Change Management Facilitation
  • Business Process Re-engineering
  • Strategic Planning
  • People, Processes and Technologies Harmonization
  • Project Team Management
  • Software End-User Acceptance Testing
  • Multi-tiered Help-Desk Set-up and Training
  • Organizational and Team Development
  • Subject Matter Experts Speaking
  • Marketing Campaign Management
  • Technical Writing
  • IT Risk Analysis and Management
  • Sarbanes-Oxley Compliance

Change Management: The Missing Ingredient

The most frequently overlooked ingredient in successful services and project delivery is the change management process.

When structures and IT systems change, employees are frequently left to flounder when they are given new roles and tools without preparation and training in their use. EBS believes Change and resistance to change are two constants you can count on in every services delivery process.

Engaging Clients in the Change Process

EBS works with its clients to engage their end-users throughout the services and products delivery process - keeping end-users appraised of development progress, getting their input and ownership, training them in advance of the roll-out and being there to follow through in the early days of a new operation.

People use technologies they understand to achieve the work results they need. When they don't understand they tend to circumvent, misuse or ignore new approaches and return to old habits.

EBS believes that people, processes and technologies work in harmony with each other when you put people at the center of the equation. Good technologies abound; good change management is hard to find.